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FAQS

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How do I change my billing address?

Can I track my order

When will I receive my order?

Details on delivery and shipping times are on our delivery information page.

Is it possible to send my order to a new delivery address?

My coupon code has not been accepted

Can I use more than one offer/ discount code at a time?

How do I add another payment method?

I have forgotten my account password/email, what should I do?

How do I amend my profile?

Which methods of payment do you accept?

I placed an order but I have not received a confirmation email. What should I do?

I made an order but I would like to cancel it, how can I do this?

I have entered the wrong delivery address for my order, what should I do?

Do you accept international orders?

What do I do if my goods are damaged?

Can I refund and exchange my goods?

My order arrived incomplete

What are your shipping rates

Where are Freya + Bailey Skincare products made?

Are your essential oils pure?

Do you use any acrylates or any acrylic substances of any kind in your products?

What preservatives do your products contain?

What is the shelf life Freya + Bailey Skincare products?

Do your products contain gluten?

Do your products contain gluten?

Are your products suitable for vegans?

Are your products organic?

Can I use Freya+ Bailey products if I am pregnant?

My skin is sensitive can I still use Freya + Bailey Skincare products?

Do Freya + Bailey Skincare cleansers dehydrate skin?

What non- comedogenic means?

Can I use your products if I have a nut allergy?

Is Freya + Bailey’s Skincare's packaging recyclable?

I'm new to the range, which products should I start with?

How do I know my skin type?

Do you send out samples?

What do I do if my goods are damaged?

Can I refund and exchange my goods?

Other Queries?

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