We will issue refunds or exchanges as long as you notify us by email within 14 working days of delivery. We will refund or exchange as long as we are satisfied they have been unopened, unused and returned in their damage/ dent free original packaging. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
Please email firstname.lastname@example.org and we will issue you with a returns reference number and give you instructions on how to return your goods. (Your statutory rights are not affected.)
In the unlikely event that you dislike or experience a reaction to one of our products, please email customerservice @freyaandbailey.com